Exchange & Returns
At HOTSUIT, we are committed to providing our customers with high-quality products and service. If you are not completely satisfied with your purchase, please review our return, exchange, and refund policy below.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order. To be eligible for a return, the item must meet the following requirements:
- The item is unused, in brand-new condition, and suitable for resale.
- The original packaging is intact and has been retained.
Please contact our customer service team to submit a return request and receive approval before returning the item.
Items that do not meet these requirements may not be eligible for return.
For eligible returns, a refund will be issued after we receive the returned item and confirm that it meets our return requirements. The refund amount will be deducted by the return shipping cost.
2. Return Shipping Costs
For returns due to personal reasons, such as a change of mind or dissatisfaction with the size or color, the customer is responsible for the return shipping costs.
3. Incorrect Items or Sizes
If you receive an item that does not match your order or the wrong size due to an error on HOTSUIT's part, please contact our customer service team and provide the following information:
- Your full name
- Your order number
- Clear photos of the item received and, if applicable, photos of the product label
Our customer service team will review your request and arrange a replacement with the correct item free of charge as soon as possible.
Please do not return the item without first receiving further instructions from our customer service team.
4. How to Return an Item
Please contact our customer service team to submit a return request and provide your order number and the reason for the return. HOTSUIT will provide a return shipping label; however, if the return is due to personal reasons, the customer is responsible for the return shipping costs.
Refunds for eligible returns will be processed within 3 business days of receiving and inspecting the returned items. The time it takes for the refund to appear in your account depends on the payment service provider or bank.
5. Exchange Policy
Before Shipment
If your order has not yet been shipped, you may request a size or color change at no additional exchange fee.
Please contact our customer service team as soon as possible. All requests are subject to the order's shipping status and product availability.
After Delivery
If you wish to exchange an item after receiving it due to an unsuitable size or color, you may keep the original item. HOTSUIT can provide and ship one replacement item free of charge, but you are responsible for the applicable international shipping costs. Our customer service team will inform you of the exact shipping fee.
Once the required shipping fee has been received, HOTSUIT will process your exchange request within 3 business days.
Please contact our customer service team to submit an exchange request and receive the appropriate instructions before proceeding.
6. Return Address
Please contact our customer service team to obtain the return address.
Important: Please contact our customer service team to submit a return or exchange request before returning an item. Returning an item without contacting us first may delay the processing of your return or exchange. If you have any other questions, please contact our support team at service@hotsuit.com.