Exchange & Returns

Return & Refund Policy:

Not quite what you thought it would be? We can help with that. Send your items back within 30 days after the date of shipment for a full refund. Just remember that all returned items must be in their original, unworn condition with hangtags still attached to receive a refund. Items returned in their original, unworn condition after 30 days are only eligible for HOTSUIT credit. Items not sent back in their original, unworn state are not eligible for a cash refund. 

Note: All items sold in the Sale collection are final sale items. As such, only product exchanges and in-store credit (no refunds) are allowed. HOTSUIT doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
Once your item has been received by the warehouse, please allow 48 hours for your return to be processed.

 

Exchange Policy

Not quite the right fit? No problem. Send your items back within 30 days after the date of shipment and we will send you out something new. All items you wish to exchange must be in their original, unworn condition with the hangtags still attached. Items not sent back in their original, unworn condition will not receive an exchange. 

Also please note the below items:

We offer 2 ways to your exchange

1)If you return your items to us, the shipping/delivery fee need pay by yourself ($15-30 USD on US domestic), and we'll change the new one for you.

2)  We provide 40% OFF discount code for you get a new clothes by free shipping(Most regions), lucky to the original items you bought also can keep it, do not need return to us.

Return Address(Please contact customer service before ship back your items)

13941 Norton Ave Ste A
Chino, CA 91710
USA
6265597545

Have unanswered questions? Please feel free to email us at service@hotsuit.com.