Shipping & Delivery

Shipping

We offer free standard shipping on all orders both ways (no minimum). If you’d like expedited shipping, we have different options available. Orders placed before 2pm will be processed same day. Please note that this does not include weekends or holidays. Purchases made after 2pm will not be shipped out until the next business day. If you order after 2 pm on a Friday, your order will likely be shipped out on the following Monday.

 

Tips: All Hotsuit styles size is about the five countries size label in the items. The styles size is the same, but according your country/region and orders, we'll shipping best fitting your size.

About Tariff: Except United States, customs taxes appearing in other countries are probabilistic events that may  occur. This customs taxes is charged by the government and customs of your country. HOTSUIT has no control over whether it will occur, but don't worry, once cause the  customs taxes, we will pay 50% for your package.

For Order Status: Dear customer, please pay attention to your email address, once we send your orders, there will be an email reminding you of the order details. If you have problems related to DHL company, please contact our customer service or the DHL company contacts our company told us that cannot contact the recipient, our customer service will contact you in time. If you do not reply within 2 days, The resulting receipt problem is at your own risk.

In addition, you must fill in the real and effective shipping information when you place an order. If the DHL company does not contact the recipient, we will not be responsible.

 

Lost package?

We ship via DHL ecommerce which provides a secure and easily trackable method of shipping. If your package gets lost in transit, we will do all we possibly can to assist you.

We cannot be held responsible for packages once proof of delivery is generated.

Once the carriers have hold of the package, we cannot be responsible for shipped and delivered items that have been lost or stolen.

If you have any questions, please contact us at service@hotsuit.com. Enjoy your gear!