- Wash by hand in cold water
- Flat dry in the shade
- Do not soak for a long time
- Do not bleach
- Do not iron
- Do not dry clean
- Not recommend to wash in machine
Returns & Refund Policy:
Not quite what you thought it would be? We can help with that. Send your items back within 30 days after the date of shipment for a full refund. Just remember that all returned items must be in their original, unworn condition with hangtags still attached to receive a refund. Items returned in their original, unworn condition after 30 days are only eligible for HOTSUIT credit. Items not sent back in their original, unworn state or more than 30 days are not eligible for full refund.
Note: All items sold in the Sale collection are final sale items. As such, only product exchanges and in-store credit (no refunds) are allowed. HOTSUIT doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
Once your item has been received by the warehouse, please allow 48 hours for your return to be processed.
Exchange Policy
Not quite the right fit? No problem. Send your items back within 30 days after the date of shipment and we will send you out something new. All items you wish to exchange must be in their original, unworn condition with the hangtags still attached. Items not sent back in their original, unworn condition will not receive an exchange.
Also please note the below terms:
We offer 2 ways to your exchange, please choose 1 and tell us
1）Standard Exchange Method: Ship back→Wait For Check→Wait For New/Refund
Ship back your original item to us and we'll send a new one to you.
Please contact customer service before you return your items to us, we'll offer return label for you(USA local order only), and we'll change a new item for you after we received and checked it.
The whole process takes about 7-10 days.
2) New Fast Exchange Method: Get 55%off Code→Buy New One→Get New within 3 Days
Get a new item under HEAVY discount code and keep original item.
We provide 55% OFF discount code for you get a new clothes(Allow to buy other in same collections) by free shipping, lucky to the original item you bought also can keep it, DO NOT NEED return to us, you will have 2 items in total and save a lot of time.
The whole process takes about 3 days.
About Return Address
Please contact customer service before ship back your item(s)
Any unanswered questions? Please feel free to email us at service@hotsuit.com.
Shipping
We offer free standard shipping on all orders both ways (no minimum). If you’d like expedited shipping, we have different options available. Orders placed before 2pm will be processed same day. Please note that this does not include weekends or holidays. Purchases made after 2pm will not be shipped out until the next business day. If you order after 2 pm on a Friday, your order will likely be shipped out on the following Monday.
Tips: All Hotsuit styles size is about the five countries size label in the items. The styles size is the same, but according your country/region and orders, we'll shipping best fitting your size.
About Tariff: Except United States, customs taxes appearing in other countries are probabilistic events that may occur. This customs taxes is charged by the government and customs of your country. HOTSUIT has no control over whether it will occur, but don't worry, once cause the customs taxes, we will pay 50% for your package.
For Order Status: Dear customer, please pay attention to your email address, once we send your orders, there will be an email reminding you of the order details. If you have problems related to DHL company, please contact our customer service or the DHL company contacts our company told us that cannot contact the recipient, our customer service will contact you in time. If you do not reply within 2 days, The resulting receipt problem is at your own risk.
In addition, you must fill in the real and effective shipping information when you place an order. If the DHL company does not contact the recipient, we will not be responsible.
Lost package?
We ship via DHL ecommerce which provides a secure and easily trackable method of shipping. If your package gets lost in transit, we will do all we possibly can to assist you.
We cannot be held responsible for packages once proof of delivery is generated.
Once the carriers have hold of the package, we cannot be responsible for shipped and delivered items that have been lost or stolen.
If you have any questions, please contact us at service@hotsuit.com. Enjoy your gear!