HOTSUIT FAQs

Frequently Asked Questions

Contact us

Call Us

US (toll-free): +720.805.2778

Contact us 12 hours a day, 6 days a week.

Email Us

How can we help you?

Chat Us

Have questions? We have answers.

Chat with us 9AM - 12 AM EST everyday, 6 days a week.

Sun.: Unavailable.

Caught us after hours? Shoot us an email or call us at 1-720-805-2778

HOTSUIT Connected

My Account

Welcome to HOTSUIT! To create an online account please follow the steps below!
*Click sign in/register (top right corner)
*Enter your email address and click "create an account"
*Fill in all the required information
*Enter and confirm your password
YOU'RE IN!!

I forgot my password, how do I sign in?

To reset your hotsuit.com password simply enter your email address under "sign in".

You will then select "forgot password" to receive the password reset link.

Is my information secure on this website?

HOTSUIT believes in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures at hotsuit.com to protect the information we have collected on the Website. For example, we limit access to your personal information to select employees and others with a valid business need for the information. In addition, we hold our employees responsible for upholding our privacy standards.

We use standard, well accepted data encryption technology when transferring and receiving your personal information. A solid key icon or a locked padlock icon at the lower portion of your Web browser window confirms the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type Website addresses). When accessing a secure server, the site address will change from "http" to "https".

While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet can be guaranteed to be completely secure.

For more information and to read our full Privacy Policy, visit HOTSUIT Privacy Policy

About Your Order

How do I use a promotional code?

You will find the option to enter a promo code in the order summary portion of your checkout.

A promo code box will be found just below the listed items in your shopping bag.

What are the restrictions on promotional codes?

Unless otherwise specified, promo codes can not be combined with any other discount, promo code, special offer or gift card.

Promo codes may be limited to specific styles and price points.

Promo codes may have a limited time use or, expiration date and must be redeemed within a HOTSUIT online account.

For questions regarding what your promotional code can or cannot be used with please contact customer care.

What's the payment methods online?

HOTSUIT payment methods: Paypal, 2checkout, Alipay.

What is my order status?

You will receive an email update with tracking information once your order has shipped.

You are also able to log into your HOTSUIT online account and check order status under "my orders".

If you have not received your tracking email, please contact customer care and we are happy to help!

Purchased but not shipped

To provide the fastest delivery to our customers, orders are immediately sent for processing.

Your order cannot be canceled once it has been submitted within1 days. If you still want to cancel, you will be charged a 5% processing fee.  

About order tax

About Tax:

Except United States, customs taxes appearing in other countries are probabilistic events that may occur.

The customs taxes is charged by the government and customs of your country. HOTSUIT has no control over whether it will occur.

At this time, HOTSUIT only charges tax to orders without US, other countries customers need pay the tax by yourself, but we will pay 20% from your order tax.

Does HOTSUIT offer price match?

At this time, HOTSUIT does not offer any price match guarantee.

My order status says delivered but I haven't received it, what should I do?

HOTSUIT will provide a tracking number once your order ships.

You will want to keep track of your shipment and make any necessary arrangement to receive your package.

HOTSUIT is not responsible for lost or stolen packages once a delivery has been successfully completed.

If you feel your package may be lost or stolen, please contact Customer Care immediately to file a lost package claim.

Returns and Exchanges

Returns

Return requests must be submitted within 30 days from the order date and, must have a return approval to be processed for refund.

All returned items must be unwashed and with the original tags attached.  

* Please contact Customer Care if you have received a damaged item.

When will I receive my refund?

Please allow up to 15 days, from the day you ship your return item, for your return to be processed.

Returns are processed within 72 hours working days of being received into our receiving warehouse.

Your return tracking number is the best way to confirm your return has been successfully delivered to our warehouse.

How do I request a return?

Requesting a return is quick and simple! Please click the link.

Enter your order number and Email.

You will then select the items you would like to return and submit your return for exchange or refund.

Late Or Missing Refunds

Generally, the refund amount will reach the account within 1-8 business days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank.

There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@hotsuit.com.

Do you offer exchanges?

We are so sorry, but we are no longer accepting exchanges.

We are trying to create the best experience for you, and part of this is getting the correct product to you as fast as possible.

If you are in need of a different size, color, or item, simply follow our returns process for the item/items you no longer want, and place a new order for the item/items you do want.

If you received a gift and want to exchange it, please contact customer care and we can help you out.

Exchanges For Condition

All exchanges items must be unwashed and with the original tags attached. As per the Returns.

We offer 2 ways to your exchange, please choose anyone and tell us

·Standard Exchange Method:

Ship back→Wait For Check→Wait For New/Refund

Please contact customer service before you return your items to us, we'll offer return label for you (USA order only), and we'll change a new item for you after we received and checked it.

The process takes about 7-10 days.

·New Fast Exchange Method:

Get 35%off Code→Buy New One→Get New within 3 Days

Get a new item under big discount code and keep original item.
We provide 35% OFF discount code for you get a new clothes(Allow to buy same style in different color) by free shipping,

lucky to the original item you bought also can keep it, do not need return to us, you will have 2 items in total and save a lot of time.

The process takes about 3 days.

Shipping

When will my order be shipped?

Orders placed with shipping will ship within 1-2business days.

Please note that orders placed after 11:00AM EST on Sat. or over the weekend will ship on the following Monday (excluding major holidays).

Expedited and Overnight orders placed by 1:00PM EST Monday—Saturday will be shipped same day and deliver on the next business day.

Please note that Expedited and Overnight orders placed after 1:00PM EST on a Saturday, Sunday will ship on the following Monday (excluding major holidays).

All international orders placed by 11:00 AM EST will ship out within 2 business days.

On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays.

How long will it take for my order to arrive?

For shipments within the US, you can expect your order to arrive in 4-5 business days once it has shipped from our distribution center.

For shipments outside the US, you can expect your to order to arrive in 5-10 business days. Delivery times will vary based on destination country.

On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays.

HOTSUIT is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s).

Under any circumstance, HOTSUIT is not responsible for incidental or consequential damages.

Do you ship internationally?

Yes, we do!

How can I track my order?

Once your order has shipped, we will send a confirmation email that includes tracking information.

You can also find your tracking number by logging into your HOTSUIT account.

·From your desktop:

Select “Order History” from the drop-down menu at the top right corner of the screen.

Select “View Order” next to the order number you wish to track to find tracking information.

·From your mobile browser:

Select “My Account” from the drop-down menu at the top left corner of the screen.

Select “Order History” and “View Order” to track your order by order number.

Please allow up to 48 hours from when you receive your tracking number for activity to update.

I was hoping to expedite my order, but I do not see any expedited shipping options. What gives?

This may be caused by one thing!

Occasionally during sale promotions, we have such an influx of orders that we have to deactivate expedited shipping options.

We are so sorry for any inconvenience, but once the sale ends, we will reactivate 2-day and overnight shipping.

HOTSUIT General

Help Topics, We're here for you!

Customer Care

·Live Chat

We recommend getting in touch by texting us on HOTSUIT website bottom right corner widget.

·By Email

Customer service: contact@hotsuit.com

Business contact: market@hotsuit.com

·By Social

Facebook Messenger

Instagram

Twitter

·Customer Care opening hours:

Mon-Sat.: 9am - 6pm (EST) Sun.: Unavailable

·By Telephone

Us(toll-free): +720.805.2778

We look forward to chatting with you!

Ruturns

We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation.

So you should check the item in good condition when receiving it.

If the unfortunate thing really happens, please provide us with the Photo or video and contact us at contact@hotsuit.com.

Notice: we will not accept Shipping Damage Claims later than 14 days from receipt of products.

Please click Link

Exchanges

All exchanges items must be unwashed and with the original tags attached. As per the Returns.

We offer 2 ways to your exchange, please choose anyone and tell us

·Standard Exchange Method:

Ship back→Wait For Check→Wait For New/Refund

Please contact customer service before you return your items to us, we'll offer return label for you (USA order only), and we'll change a new item for you after we received and checked it.

The process takes about 7-10 days.

·New Fast Exchange Method:

Get 35%off Code→Buy New One→Get New within 3 Days

Get a new item under big discount code and keep original item.
We provide 35% OFF discount code for you get a new clothes(Allow to buy same style in different color) by free shipping,

lucky to the original item you bought also can keep it, do not need return to us, you will have 2 items in total and save a lot of time.

The process takes about 3 days.

Shipping

If you see an item, or several items, in your cart marked as "U.S. ground orders only.", this is why the expedited shipping options have disappeared.

We are unable to ship any aerosol product via air, and so can only ship them via ground to the continental U.S. If you would like to receive the rest of your order with expedited shipping, remove any item labeled as 'U.S. ground orders only.', and place two separate orders.

Once your orders are placed, give our Customer Service team a call or shoot them an email, and we will refund you the shipping cost of the second order.

It's our goal to make sure your order is processed quickly and efficiently.

We will ship your order within 24 hours. (In very few cases, we can't within 24 hours, but we promise to ship it within 2 business days.)
Please allow 3-7 days for your shipment to arrive at your address.

However, due to our inability to control the transportation, the arrival time will be different according to the actual situation.

Please check the picture to confirm how long it will take for the delivery.

Any delivery dates provided by HOTSUI are estimates. We will send you an email when your order has shipped and you may review your order and shipping & handling information on your HOTSUI account if you have registered.

For more shipping information, you could contact us by leaving a message. We will get back to you in 24 hours.