FAQ

FREQUENTLY ASKED QUESTIONS

How do I contact customer service?

Feel free to drop us a line anytime. Seriously! Email or chat are the easiest and fastest ways to reach us and we’ll do our absolute best to respond as quickly as possible. Remember to include your order number if possible.

Email Us: service@hotsuit.com

Which countries do you ship to?

We ship to most countries worldwide.

I've received a faulty item, what do I do?

Oh dear - although we hope this never happens, if you have received an item with a defect then please contact us at service@hotsuit.com , and we will organise a replacement and/or solution as soon as possible.

Oh dear - although we hope this never happens, if you have received an item with a defect then please contact us at service@hotsuit.com ,

Which payment methods do you accept?

We accept Paypal, Visa, Mastercard & American Express.

We accept Paypal,

I made a purchase using a Gift Card, can I return this?

You are welcome to return purchases placed using P.E Nation Gift Card, this amount will be credited to your account to re-purchase online. Under no circumstances can a Gift Card be reimbursed for cash.

I'm interested in being a stockist of HOTSUIT, how do I go about this?

Please refer to our Corporate Information Page to see the appropriate wholesale contact for your region.

Please refer to our Corporate Information

How much does shipping cost?

We offer free standard shipping on all domestic orders both ways (no minimum).

I want to receive HOTSUIT newsletters, how do I sign up?

You can sign up to our mailing list in the newsletter field in the bottom toolbar, or in the pop up when you first visit our site. By signing up, you will be the first to know about new product, sales and HOTSUIT events, as well as receiving a 10% sign-up discount.

How long will it take for my order to get to me?

Please refer to our Delivery & Returns Page for our shipping options including estimated time frames.

Feel free to get in touch at service@hotsuit.com if you have further questions regarding delivery times.

Please refer to our Delivery & Returns Page for our shipping options including estimated time frames.

Feel free to get in touch at service@hotsuiy.com

Can I make changes to my order?

Not quite the right fit? No problem. Send your items back within 30 days after the date of shipment and we will send you out something new. All items you wish to exchange must be in their original, unworn condition with the hangtags still attached. Items not sent back in their original, unworn condition will not receive an exchange.
Please note that unfortunately at this time we cannot accept returns or exchanges on international orders.

Have unanswered questions? Please feel free to email us at service@hotsuit.com.

Not quite the right fit? No problem. Send your items back within 30 days after the date of shipment and we will send you out something new. All items you wish to exchange must be in their original, unworn condition with the hangtags still attached. Items not sent back in their original, unworn condition will not receive an exchange.
Please note that unfortunately at this time we cannot accept returns or exchanges on international orders.

Have unanswered questions? Please feel free to email us at service@hotsuit.com