faq2

To reset your hotsuit.com password simply enter your email address under "sign in".

You will then select "forgot password" to receive the password reset link.

HOTSUIT believes in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures at hotsuit.com to protect the information we have collected on the Website. For example, we limit access to your personal information to select employees and others with a valid business need for the information. In addition, we hold our employees responsible for upholding our privacy standards.

We use standard, well accepted data encryption technology when transferring and receiving your personal information. A solid key icon or a locked padlock icon at the lower portion of your Web browser window confirms the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type Website addresses). When accessing a secure server, the site address will change from "http" to "https".

While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet can be guaranteed to be completely secure.

For more information and to read our full Privacy Policy, visit HOTSUIT Privacy Policy

Unless otherwise specified, promo codes can not be combined with any other discount, promo code, special offer or gift card.

Promo codes may be limited to specific styles and price points.

Promo codes may have a limited time use or, expiration date and must be redeemed within a HOTSUIT online account.

For questions regarding what your promotional code can or cannot be used with please contact customer care.

HOTSUIT payment methods: Paypal, 2checkout, Alipay.

You will receive an email update with tracking information once your order has shipped.

You are also able to log into your HOTSUIT online account and check order status under "my orders".

If you have not received your tracking email, please contact customer care and we are happy to help!

About Tax:

Except United States, customs taxes appearing in other countries are probabilistic events that may occur.

The customs taxes is charged by the government and customs of your country. HOTSUIT has no control over whether it will occur.

At this time, HOTSUIT only charges tax to orders without US, other countries customers need pay the tax by yourself, but we will pay 20% from your order tax.

HOTSUIT will provide a tracking number once your order ships.

You will want to keep track of your shipment and make any necessary arrangement to receive your package.

HOTSUIT is not responsible for lost or stolen packages once a delivery has been successfully completed.

If you feel your package may be lost or stolen, please contact Customer Care immediately to file a lost package claim.

Please allow up to 15 days, from the day you ship your return item, for your return to be processed.

Returns are processed within 72 hours working days of being received into our receiving warehouse.

Your return tracking number is the best way to confirm your return has been successfully delivered to our warehouse.

Requesting a return is quick and simple! Please click the link.

Enter your order number and Email.

You will then select the items you would like to return and submit your return for exchange or refund.

Generally, the refund amount will reach the account within 1-8 business days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank.

There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@hotsuit.com.

We are so sorry, but we are no longer accepting exchanges.

We are trying to create the best experience for you, and part of this is getting the correct product to you as fast as possible.

If you are in need of a different size, color, or item, simply follow our returns process for the item/items you no longer want, and place a new order for the item/items you do want.

If you received a gift and want to exchange it, please contact customer care and we can help you out.

All exchanges items must be unwashed and with the original tags attached. As per the Returns.

We offer 2 ways to your exchange, please choose anyone and tell us

·Standard Exchange Method:

Ship back→Wait For Check→Wait For New/Refund

Please contact customer service before you return your items to us, we'll offer return label for you (USA order only), and we'll change a new item for you after we received and checked it.

The process takes about 7-10 days.

·New Fast Exchange Method:

Get 35%off Code→Buy New One→Get New within 3 Days

Get a new item under big discount code and keep original item.
We provide 35% OFF discount code for you get a new clothes(Allow to buy same style in different color) by free shipping,

lucky to the original item you bought also can keep it, do not need return to us, you will have 2 items in total and save a lot of time.

The process takes about 3 days.

For shipments within the US, you can expect your order to arrive in 4-5 business days once it has shipped from our distribution center.

For shipments outside the US, you can expect your to order to arrive in 5-10 business days. Delivery times will vary based on destination country.

On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays.

HOTSUIT is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s).

Under any circumstance, HOTSUIT is not responsible for incidental or consequential damages.

Yes, we do!

Once your order has shipped, we will send a confirmation email that includes tracking information.

You can also find your tracking number by logging into your HOTSUIT account.

·From your desktop:

Select “Order History” from the drop-down menu at the top right corner of the screen.

Select “View Order” next to the order number you wish to track to find tracking information.

·From your mobile browser:

Select “My Account” from the drop-down menu at the top left corner of the screen.

Select “Order History” and “View Order” to track your order by order number.

Please allow up to 48 hours from when you receive your tracking number for activity to update.

This may be caused by one thing!

Occasionally during sale promotions, we have such an influx of orders that we have to deactivate expedited shipping options.

We are so sorry for any inconvenience, but once the sale ends, we will reactivate 2-day and overnight shipping.