Returns & Refund Policy:
Not quite what you thought it would be? We can help with that. Send your items back within 30 days after the date of shipment for a full refund. Just remember that all returned items must be in their original, unworn condition with hangtags still attached to receive a refund. Items returned in their original, unworn condition after 30 days are only eligible for HOTSUIT credit. Items not sent back in their original, unworn state or more than 30 days are not eligible for full refund.
Note: All items sold in the Sale collection are final sale items. As such, only product exchanges and in-store credit (no refunds) are allowed. HOTSUIT doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
Once your item has been received by the warehouse, please allow 48 hours for your return to be processed.
Exchange Policy
Not quite the right fit? No problem. Send your items back within 30 days after the date of shipment and we will send you out something new. All items you wish to exchange must be in their original, unworn condition with the hangtags still attached. Items not sent back in their original, unworn condition will not receive an exchange.
Also please note the below terms:
We offer 2 ways to your exchange, please choose 1 and tell us
1）Standard Exchange Method: Ship back→Wait For Check→Wait For New/Refund
Ship back your original item to us and we'll send a new one to you.
Please contact customer service before you return your items to us, we'll offer return label for you(USA local order only), and we'll change a new item for you after we received and checked it.
The whole process takes about 7-10 days.
2) New Fast Exchange Method: Get 35%off Code→Buy New One→Get New within 3 Days
Get a new item under HEAVY discount code and keep original item.
We provide 35% OFF discount code for you get a new clothes(Allow to buy same style in different color) by free shipping, lucky to the original item you bought also can keep it, DO NOT NEED return to us, you will have 2 items in total and save a lot of time.
The whole process takes about 3 days.
About Return Address
Please contact customer service before ship back your item(s)
Any unanswered questions? Please feel free to email us at contact@hotsuit.com.
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